However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management. This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. After all, a big part of any IT support business is answering the phones and helping clients with the issues they are facing. On the Carson Logistics entry-level technical support resume example, of course, we can include our Secretarial duties, such as document storage and putting appointments in the calendar. The technical support right resume examples showed us that our experiences, while not related, can be related. This will help answer many questions, as long as your resume intrigues them. Check out some of the more crucial soft skills that you will need to become a successful IT Service Desk Agent, detailed in the next section, to understand whether this is going to be a job for you.

become a help desk engineer

Since traditional IT education focuses on just one area at a time, companies are having to hire someone to manage each area. VARs are constantly engaged in highly technical projects, which can provide you with amazing hands-on experience and new skills. You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR.

Online Tech Schools

To land a technical writer job, you are going to need a solid writing portfolio that shows off your writing skills. Instead, we are going to cover how your past skills are going to come in handy in a tech support resume. People struggle to move past their entry-level positions because they don’t have a good plan to do so. As a result, they end up spending more than 3 years in a helpdesk environment without getting the experience and skills that lead to the best-paying IT jobs. Help desk workers that are empathetic can connect with their customers and make them feel understood. Active listening abilities are the easiest method to become more sympathetic. When actively listening, you should be able to repeat what has just been spoken.

Knowing this provides the help desk professional with an idea of how serious the end user’s situation is. The finest customer service representative always prioritizes end users. This entails making your present end user’s problem appear to be your top concern, even if you do not consider it to be a critical issue. Treat each end user’s problem as if it were urgent, and tell callers that their issue is important to you and that you are dedicated to resolving it. Let us understand the help desk skills required for a support agent to provide seamless customer support. Top 5 IT technician interview questions with detailed tips for both hiring managers and candidates. Top 5 help desk technician interview questions with detailed tips for both hiring managers and candidates.

Join an online IT community and leverage it

Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. Engineers handle several scheduled tasks for clients with the intent to see to it that their systems are functioning uninterruptedly. They coordinate and continually interact with support personnel and vendors that resolve issues related to software, hardware, and network. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills.

  • It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshooting, Active Directory, Password Management and Basic Networking.
  • All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
  • These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers.
  • As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem.
  • It teaches learners how to interact with other roles and master specific performance skills.

The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location. Are you the type of person who is curious about all types of technology? Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work? If this describes you, you have the aptitude to become a hel pdesk support specialist. This position gives you a chance to work with people while doing what you love. Even if they do not specialize in IT, every company needs customer support, and it is a great way to gain experience working with computers before moving into the field of computer science or another related major.

IT Help Desk Technician job description

There is a wide range of types of experience that could help you to be a IT Service Desk Agent. A CompTIA A+ certification demonstrates solid proficiency with computer hardware, while a Microsoft IT certification such as an MSCE indicates a deep knowledge of the Microsoft operating system. However, a publication from Microsoft indicates that they have ceased offering and supporting many of the older certifications, how to become a help desk engineer and offers guidance on what else you can do to acquire accreditation. Job listings will sometimes have listings for “help desk analysts” or “help desk technicians,” or simply “IT help desk.” What’s the difference? The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and be expected to work with minimal supervision, having more experience.

Consent to the collection and processing of data by Spherion for the purpose of job notifications. Also, with these challenges come great rewards—working with IT support means that when something goes wrong for an employee at work , your solution will make them happier than when they started out.