However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management. This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. After all, a big part of any IT support business is answering the phones and helping clients with the issues they are facing. On the Carson Logistics entry-level technical support resume example, of course, we can include our Secretarial duties, such as document storage and putting appointments in the calendar. The technical support right resume examples showed us that our experiences, while not related, can be related. This will help answer many questions, as long as your resume intrigues them. Check out some of the more crucial soft skills that you will need to become a successful IT Service Desk Agent, detailed in the next section, to understand whether this is going to be a job for you.